The digital age has brought about various changes in our lives. Phones have lost their keypads, transactions have gone cashless, and the experience of shopping at physical locations is slowly growing to be non-existent.
While all these changes are beyond wonderful on paper, they do hold their negatives as well. For instance, the ability to shop and obtain experiences through online vendors acts as a two-edged sword. The action of not having to visit a vendor or service provider saves you time, but it also strips away your ability to seek out proper customer service. Since you do not have the option to physically call an employee at a vendor, you are left to deal with the service on your own, but on their terms.
This makes you prone to bad experiences. However, by taking a few steps, you can ensure that whether you are availing a service at an online vendor or buying something from an online shop, you can always count on avoiding the bad and going straight for the good.
Compare Online Services
It is only prudent to inquire about how a vendor’s service is before you go ahead and invest your time and money into availing it. For all you know, their claims about being the best in the business would fall flat the minute you start using their service – which unfortunately is the case often.
You can avoid that unfortunate situation by taking a few choice yet easy steps to find websites that are dedicated to the cause of sharing user experiences. From such specialty sites, you will be able to get all the information you need on one page without having to jump from website to website or going through thousands of results.
For instance, if you are looking through online casinos or gambling servings, finding a site to compare casinos would be your best bet instead of rifling through search results for “online casino reviews”.
If you are shopping through renowned services such as Amazon, then you would, of course, know how their shipping and other functions are carried out. However, as is most often the case with high-end and luxury items, the vendor you are shopping from would not be on Amazon.
Therefore, whenever you are met with a situation where the vendor is relatively obscure and your shopping amount is high, try looking through the contact information on their site and make a call before you make a purchase. Ask any questions that you have in your mind, and if something seems fishy, then that would be your cue to drop the conversation and the decision to buy from them.
Most websites now also offer live chat services on their platforms, so you may not even have to use your phone to get answers to your questions. As a rule of thumb, the better the customer service is, the more potential the service must deliver what you want.
Before Yelp became popular, we used to ask around our social circle whenever we had to go to a new restaurant or try out a new hangout destination.
After all, what recommendation could be better than the one that comes from people you know personally? They are the ones who know you the best, aren’t they?
Therefore, whenever you are in the market for trying out a service provider or just in need of finding a vendor for a service, do not hesitate to ask your family and friends about their experience. By listening patiently and asking the right questions, you might just save yourself from a bad provider, or stumble upon a great vendor that you may not have known about otherwise.
While these are the some of the best ways to ensure that you do not end up in service Hell, the utmost understanding is that whenever you are availing the service of a new vendor, try not to trust them too much too soon. If you are subscribing to a service, do it at the lower level at first to just assess what they have to offer. Afterward, you can always upgrade to a level of service that suits your stature. That way, even if the experience is bad, you can get out of it without having to think twice.
Remember, always stay vigilant and check the relevant information for any provider before getting into business with them. These basic rules would keep you out of trouble – as long as you follow them.